Resources
Warranty Note
A warranty note for South African buyers, setting out cover, exclusions, and the information needed for a product claim.
How Warranty Note applies in a service week
This warranty note explains what is covered on Flush Dryers equipment and what falls outside cover. It also lists the product and site information needed when logging a claim for a flash dryer or heater bank.
When logging a warranty claim, note the machine type, the exact failed part, and when the fault first showed during production. Conditions in Gauteng, Durban, and Cape Town matter because dust, salt air, and unstable power can affect relays, heater banks, and control components differently. Include where the unit is installed on the line and whether it is a flash dryer, ceramic IR head, or quartz bank.
Take clear photos before any parts are removed or wiring is disturbed. One image should show the full unit in place, and another should show the failed area close up. Keep the note with your purchase records so the press operator and buyer refer to the same machine details.
Claim details we need
A useful warranty note records the model, serial information, installation date, and the first visible symptom. It should also state whether the problem appeared at start-up, during a long run, or after a power interruption. That gives a cleaner record for a heater bank, flash unit, or control assembly.
Refer to the matching product record and add any temperature checks or cure observations taken before shutdown. Confirm which part failed first before anything is packed off site or stripped for testing.
- Machine identity and installation position
- Failure photos taken before removal
- Parts history and prior repairs noted
Claim details for South African sites
State whether the unit runs in a coastal print room, a dusty inland shop, or a packaging line with long operating hours. Supply conditions, extension cabling, and recent load-shedding events can be relevant where elements, contactors, or boards have failed. Mention any changes to mounting height, airflow, or guarding after installation.
Salt air can shorten cleaning intervals around reflectors, terminals, and exposed fittings. Inland lint and dust can build up around screens, fans, and sensor points if routine wipe-downs are missed. Record the first failed print or heating issue after any power cut, reset, or maintenance stop.
Operated by Astros Marketing (Pty) Ltd from 2 Makro Place, Sunnyrock 1401.
Records to attach with claims
Use the warranty note to include machine photos, installation details, and the exact component that failed first. Keep the subject line plain and correct.
Include the invoice reference, site name, installer details, and photos of the data plate where fitted. Add notes on garment printing or packaging work if the load pattern may have affected operating temperatures. This helps place the warranty note against the correct equipment file.
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