Support
Escalation
A direct escalation process for South African print floors, written for teams dealing with faults, heat drift, or stoppages.
How Escalation lands in a live production week
Escalation explains what to do when a dryer fault starts affecting output on the line. It covers issues such as heat drift, stoppages and other problems on South African print floors.
State which press the fault sits on, what stock is running, and whether the issue shows up during flash or final cure. Inland dust around Gauteng, salt air near Durban, and power interruptions all change how a heater bank behaves once production has warmed up. Include whether the unit is a ScreenMaster-style flash cell, a ceramic IR head, or a quartz bank before the check expands beyond the first station.
Write down the current settings before anyone moves the head height, belt speed, or pallet order. A written line note beside the machine helps the next operator see what changed during the fault. Those settings matter when heat drift appears only after several dozen prints.
Fault record before spare dispatch
Escalate stoppages that are affecting output, not general planning queries. Log the symptom, the last setting used, and the exact point where cure started falling away. Name the unit correctly so the team can match the case to the right heater, bank, or control part.
Add the matching line note and a cure log entry before you widen the scope of the check. Confirm the line details again before any unit or spare is sent from our escalation desk. Show us the screen press and the space beside it in one photo.
- Line note with current heater settings
- Photo showing print head and dryer position
- Fault history attached to contact form
Checks shaped by SA conditions
A print line in Johannesburg may ingest fine dust that settles on reflectors and sensor faces, while coastal sites can see faster corrosion around exposed fittings. Load-shedding and generator changeover can also shift restart temperatures after an unplanned stop. Keep the current breakdown note separate from any future line upgrade request so the case stays tied to the active fault.
Confirm mains supply, breaker status, and any recent wiring work before assuming the heater itself has failed. On older sites, repeated resets can hide a wider issue with connections, airflow, or temperature readback. If a packaging line and a garment line share parts on site, identify which machine the spare is meant for.
Operated by Astros Marketing (Pty) Ltd from 2 Makro Place, Sunnyrock 1401.
What to send with Escalation
Include site photos, cure results, and the point in the shift where the trouble starts. List flash dwell, belt speed, head height, or timer values exactly as seen at the machine. Mention any recent lamp change, ceramic replacement, or controller adjustment.
Choose escalation in the contact form and add the cure log entry for the affected run. A short fault timeline is more useful than a broad description when the same unit behaves differently across shifts. If stock type changed during the day, note that change with the time it happened.
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