Cure log
First Photo
Take the first photo wide enough to show the flash dryer, press position, and cable route so the floor problem is visible before anyone guesses.
The first photo taken on a fault call usually decides whether the next step is obvious or a guess. A clear shot of the control box, emitter bank, stand and cable route saves plenty of back-and-forth. First Photo is our note for teams reporting dryer issues from the floor.
First Photo is for fault reports that start at the press, not in the office. Send one wide image before close-ups so the flash dryer, press station, stand, and cable run can be seen in relation to each other. Tell us what changed on the dryer shortly before the fault started.
One frame before close-ups
- Press position visible in shot
- Wide image shows stand, head, and cable route
- Dryer type named, such as quartz bank or ceramic IR
- Name, role, and print shop listed
Use this note with the matching product page when the issue involves a ScreenMaster-style flash cell, a ceramic IR head, or a quartz bank. The wide photo explains the installation context, while the catalogue page identifies the heater layout and control arrangement. Taken together, they reduce guesses about wiring, spacing, and press-side access.
How First Photo gets used beside a quartz bank
First Photo explains what to show when reporting a fault or installation question. Take one wide image that includes the flash dryer, press position, and cable route so the floor issue is visible from the start.
Start by stating whether the line is printing garments, cartons, or another pack format. Conditions in Johannesburg, Durban, and Cape Town can affect what appears in the image, from dust on reflectors inland to corrosion risk near the coast. Add whether load-shedding, a recent move, or a replacement cable happened before the problem started.
A first photo helps the next shift see how the unit sat when the issue was found. Include the control box side and the route back to power if a breaker tripped, a cable heated up, or the stand was bumped out of position. One broad shot is usually more useful than several tight images with no reference around them.
Useful details in that first image
The best opening photo shows how the dryer sits over the platen or passing pack, not only the hot face. Keep the stand feet, height setting, and nearby press arm in frame so spacing questions can be checked against the actual setup. A visible cable path also helps when damage comes from traffic, heat, or strain near the entry point.
Before sending extra images, compare the wide shot with the relevant Cure log note and the matching product page. That first record often shows whether the problem is placement, power supply, or a damaged component rather than the emitter bank itself.
Reporting from SA print rooms
A fault image from a plant in Crown Mines may show dust build-up and tight traffic around the press, while a coastal site can reveal rust, salt exposure, or cable sheath wear. Sites working around OR Tambo freight dates or regional dispatch runs should note if the unit was moved, packed, or unpacked shortly before the fault. Those details matter when a quartz bank looks sound but the issue sits in handling or placement.
Power interruptions can leave operators checking a cold unit, so note whether the photo was taken straight after restart or during production. In humid areas, condensation marks near connectors or controls are worth keeping in frame. Inland workshops should also let the image show dirt on guards, reflectors, and vents if heat output seems uneven.
Operated by Astros Marketing (Pty) Ltd from 2 Makro Place, Sunnyrock 1401.
What the camera must catch
Take the first photo wide enough to show the flash dryer, press position, and cable route so the floor problem is visible before anyone guesses.
Stand back far enough to include the full flash dryer, the press position, and the complete cable route in one view. Then add a short note with the symptom, such as no heat, uneven cure, tripping power, or contact damage near the plug or control box. Pair the photo with the job record and the relevant product sheet.